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Broken Screen Service Policy

No.1  Smartphones

1. Brand: Xiaomi、DOOGEE、UMIDIGI、Elephone


2. Scope of Service 

1)Within the scope of service

During the service period, Banggood will provide a one-time compensation payment if the internal or external screen (excluding the back cover) is broken due to accidental fall, collision, crushing, or other events; and the fragmentation area exceeds 1 square centimeter.

2)Outside the scope of service

A. Other malfunctions that are unrelated to a broken screen such as a flashing screen, black screen, liquid leakage caused by product quality problems.

B.Other damage or malfunction of other parts or the whole device (such as back cover, frame, buttons, fingerprint identification keys, camera, motherboard, etc.) 

C. The IMEI number of the device in the claim is inconsistent with the IMEI of the ordered product, or it is altered, missing or unable to be displayed on the screen .

D. Claims submitted outside of the Service Time.

E. If the product has a previous claim. (A product can only receive one screen service claim)


3. Service Time

Broken Screen Service is valid for one year from the date of purchase.


4.Service Method

We don’t provide a screen repair service, you need to find a local repair shop to fix the screen. The service provides compensation for some of the costs involved.


5.Cost of service and compensation provided

The cost of the service and the compensation payment amount is based according to the sale price of the product.

Example: You bought a smartphone for US$199 and paid US$6.99 for the Broken Screen Service. If your screen breaks and you make a claim that meets the Scope of Service, we will pay you US$21.01 in compensation.


Fig1. Cost and Compensation Payment Table

Compensation rule

Product Price($)

Insurance Price($)

Payment Amount($)

0

5.99

18.01

150≤X<250

6.99

21.01

250≤X<350

7.99

24.01

350≤X<450

8.99

27.01

X≥450

9.99

30.01

 

6.Information required to make a claim

If the screen is accidentally broken,you need to contact customer service to make a claim. Please provide the following information to customer service, and if the claim meets the scope of service, customer service will compensate you for the corresponding Payment Amount.


1)Order number.

2)Three photos of the IMEI number and screen damage. ( For most devices, dial *#06# to display the IMEI number.) Then take at least three pictures at different angles showing the damaged screen while it is displaying the IMEI number. If you cannot operate the phone and show the IMEI number, or the damage prevents the IMEI from displaying, you cannot make a claim. 


Example of pictures taken at different angles:


initpintu副本1575269051294.jpg


7.Product Refund/Exchange rules

1)Refund

A. If no claim has been made and the served product is refunded: the broken screen service also has to be refunded. The broken screen service cannot be refunded separately.

B. If a claim has been made on a product and the same product is then refunded: The actual refund amount = the product price + the amount of the broken screen service - the amount of broken screen service compensation that was paid.


Example: You bought a smartphone for US$199 and paid US$6.99 for the Broken Screen Service. You then made a claim and we paid you US$21.01 in compensation. Now, the item is to be refunded for an unrelated matter; the total amount of the refund you will receive is US$199+US$6.99-US$21.01=$184.98


2)Exchange

If your mobile phone has Broken Screen Service, and you want to exchange the mobile phone, the exchange value will be calculated according to the "mobile phone price + broken screen service amount". If the new item’s value is more than the exchange value you will need to pay the difference, if it is less, we will refund you the difference. Once the products are exchanged, the Broken Screen Service is canceled.


Example 1: You bought a smartphone for US$199 and paid US$6.99 for the Broken Screen Service. You are now requesting to exchange the phone for one worth US$299; the price difference you need to pay is $299-($199+$6.99)=$93.01

Example 2: You bought a smartphone for US$199 and paid US$6.99 for the Broken Screen Service. You now request to exchange the phone for one worth only US$159; the amount we need to refund you is $199+$6.99-$159=$46.99.


No.2  Android Tablet

1. Brand: CHUWI


2. Scope of Service 

1)Within the scope of service

During the service period, Banggood will provide a one-time compensation payment if the internal or external screen (excluding the back cover) is broken due to accidental fall, collision, crushing, or other events; and the fragmentation area exceeds 1 square centimeter.


2)Outside the scope of service

A. Other malfunctions that are unrelated to a broken screen such as a flashing screen, black screen, liquid leakage caused by product quality problems.

B.Other damage or malfunction of other parts or the whole device (such as back cover, frame, buttons, fingerprint identification keys, camera, motherboard, etc.) 

C. The Serial number of the device in the claim is inconsistent with the IMEI of the ordered product, or it is altered, missing or unable to be displayed on the screen .

D. Claims submitted outside of the Service Time.

E. If the product has a previous claim. (A product can only receive one screen service claim)


3. Service Time

Broken Screen Service is valid for one year from the date of purchase.


4.Service Method

We don’t provide a screen repair service, you need to find a local repair shop to fix the screen. The service provides compensation for some of the costs involved.


5.Cost of service and compensation provided

The cost of the service and the compensation payment amount is based according to the sale price of the product.


Example: You bought a tablet for US$199 and paid US$6.99 for the Broken Screen Service. If your screen breaks and you make a claim that meets the Scope of Service, we will pay you US$21.01 in compensation.


Fig1. Cost and Compensation Payment Table


Compensation rule

Product Price($)

Insurance Price($)

Payment Amount($)

0

5.99

18.01

150≤X<250

6.99

21.01

250≤X<350

7.99

24.01

350≤X<450

8.99

27.01

X≥450

9.99

30.01

 

6.Information required to make a claim

If the screen is accidentally broken,you need to contact customer service to make a claim. Please provide the following information to customer service, and if the claim meets the scope of service, customer service will compensate you for the corresponding Payment Amount.


1)Order number.


2)Three photos of the Serial number and screen damage. ( On the device go to: Settings - System - About Tablet - Status - Serial Number). Take at least three pictures at different angles showing the damaged screen while it is displaying the Serial number. If you cannot operate the phone and show the Serial number, or the damage prevents the Serial number from displaying, you cannot make a claim. 

未命名1575269095232.jpg

Example of pictures taken at different angles:

initpintu副本1575269134415.jpg

7.Product Refund/Exchange rules


1)Refund

A. If no claim has been made and the served product is refunded: the broken screen service also has to be refunded. The broken screen service cannot be refunded separately.


B. If a claim has been made on a product and the same product is then refunded: The actual refund amount = the product price + the amount of the broken screen service - the amount of broken screen service compensation that was paid.


Example: You bought a tablet for US$199 and paid US$6.99 for the Broken Screen Service. You then made a claim and we paid you US$21.01 in compensation. Now, the item is to be refunded for an unrelated matter; the total amount of the refund you will receive is US$199+US$6.99-US$21.01=$184.98


2)Exchange

If your tablet has Broken Screen Service, and you want to exchange the mobile phone, the exchange value will be calculated according to the "mobile phone price + broken screen service amount". If the new item’s value is more than the exchange value you will need to pay the difference, if it is less, we will refund you the difference. Once the products are exchanged, the Broken Screen Service is canceled.


Example 1: You bought a tablet for US$199 and paid US$6.99 for the Broken Screen Service. You are now requesting to exchange the tablet for one worth US$299; the price difference you need to pay is $299-($199+$6.99)=$93.01


Example 2: You bought a tablet for US$199 and paid US$6.99 for the Broken Screen Service. You now request to exchange the phone for one worth only US$159; the amount we need to refund you is $199+$6.99-$159=$46.99.


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